Refund policy
REFUND & RETURNS POLICY
We want you to love your LumiCare purchase.
Returns
Returns must be requested within 7 days of receiving your order.
To qualify:
• Product must be unused
• Product must be unopened
• Original packaging must be intact
• Proof of purchase must be provided
Non-Returnable Items
For hygiene reasons we cannot accept returns of:
• Opened skincare products
• Used beauty products
• Products with broken seals
• Clearance items
Damaged or Incorrect Products
If your order arrives damaged or incorrect, please email lumicaresa@gmail.com within 48 hours and include:
• Order number
• Photos of the product
• Description of the issue
Refunds
Approved refunds will be processed to the original payment method within 7–10 business days.
Cancellations
Orders may only be cancelled before they are processed for shipping.
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